i'd given bicycle roots money for a deposit to reserve a bike for me while i made up my mind. if i changed my mind, i could always put those funds toward a helmet and lock.... i ended up after some store visiting and bike riding to settle on the first bike. but, because i hadn't ridden it outside and only in the store, i needed to give it a live test cruise around the neighborhood.
again, i got there the first follow up time after checking out the jumble and another store whose name doesn't deserve to be repeated. the store manager brought out a bike and it was ridculously awkward. i had no idea why or how i had liked it so much the last time. the height was awkward. it was less smooth. and just looked off. i'd ridden the bike around the store the last time i was there. this didn't feel right.
it turned out, it was different.(THANK YOU CAMERA PHONE!) we figured out that somehow, when the deposit was being applied, it was applied to the wrong bike. so the note to hold my bike was ignored and it was taken to the jumble. this meant having to come back another day. it also meant, my bike was still safe and sound somewhere.
annoying, but this is where customer service makes or breaks the experience.
had the staff even approached the level of arrogance of other stores, it would have been a wrap. but they were apologetic and owned their responsibility. yes, i could have micro-responded to make sure the codes on my receipt meant what they were supposed to mean, but why? i don't always want to be That Customer.
the next day, i had a migraine. between balanceyness and dislike for the world i opted agaisnt heading over and wasting everyone's time. I moseyed over the following day instead. they sorted out the mix up. i took it out for a street ride. and it was great.
so, yes. i was annoyed at the mix-up. but the atmosphere lacked the hipster-arrogance. at every other point of my visits, i was treated with respect and given helpful assistance. the same store manager guided me through the steps of figuring out which helmet to buy. she easily could have guided me to the 80$ one, but let me know the $40 one was probably actually better for my needs and desires. I wanted something to help me carry groceries or what not. the front basket or the rear rack? i ended up with the rack for several reasons including greater permanence.
and OMG, when the mechanic cut the seat down to satisfy my neuroses, he included the extra marking to alert me not to try to wedge the seat in further (the markings are standard on seats.)
so the pretty little silver machine was ready to go and i rode it home.
i don't know. i'm happy. i still need to lightify it so i can legaly and safely ride at night. the rack needs to be attached so i can bring home books from the library. (biking there is sooooo much easier than subwaying it.)
pictures of helmet, etc. will just take longer for this to get posted....